Reviews Old

Customer service for my Firefly Mini replacement as ususual with Lumos was smooth and TOP as ALWAYS. Thank you for your quality customer service!

The product is described as allowing you to "attach two Firefly lights 24cm (9.45") apart under your seatpost", with a "strategic under-seatpost design". However, it seems that the mount actually have to connect to the seat itself, so you need to have a seat with rails running the full length of your seat. There is no other way to connect the mount to your bike. I have always connected my lights to my seatpost, so this is very disappointing. I wanted to get these as I don't believe putting lights by the wheel will make my turning indication very clear, given the Fireflies only flash, rather than scroll light in the direction of the turn.

A very nice helmet.
The strong points about it are
- the sync with lumos firefly
- the weight which is not too heavy
- the lights integrated both rear and front
- the design which allow a great ventilation
It stills need to be improved on
- the size of the wind shield which need to be enlarged to have a greater fit and better protection of the face

Love these lights, I wish you had strip lights too. I use these on my pedicab!

My shipment is lost and I have no reply from Lumos

Würde es jederzeit wieder bestellen

I did not receive the orde yet

Love these little clip on lights for all sorts of uses. The sync feature is fab for indicators on back of my Tern Storm Shield

Very efficient support service. Top !|!

Excellent visibility options, customizable, and very comfortable! Highly recommend to anyone!

Limos customer service is great. We have 4 Lumos helmets and we love them. One of our new helmets didn’t hold its battery charge and we contacted Lumos for advise. They immediately offered to sent a new one. Within a few days we had a replacement helmet which works great. Thank you Lumos for keeping us safe.

Sorry to say I can’t give a review…. Now 16 days after it was shipped I still haven’t received it.
But I know it on its way…
But I hope the liner is as good as the helmet.

Lumos Firefly Portable Quad Charging Mat

I didn't receive it. I sent an email to support, sent an email to the shipping company, I got no response.

Its been 14 days and no delivery yet

The helmet can now save lives. Mine, in particular :)

Lumos Firefly

Comfortable to wear great customer service

Padding for front part of helmet inadequate, it’s not thick /large enough, it’s is not same physical dimensions as original version

The lights work great. People see me and they know when I’m turning. They are easy to charge and work through many hours of riding on one charge.

The front light does not work properly. I have sent an email asking if it can be fixed / how to fix it. But no one has replied.

I did complain over my first bought helmet, the straps where not fittet well. Lumos send me a new one after a few emails of comunication. Great service new one fitt perrfect

Lumos Ultra E-Bike

Everything ok thank you

I previously owned a Lumos Matrix and recently transitioned to the Nyxel.
The Nyxel is much lighter which is appreciable. The helmet is nicely designed and finished, very comfortable. Compared to the Matrix, it seems more prone to aerodynamic wind sounds. So far, (I have only been using it for a week), the battery life is not up to what is said on paper (<3hours). I am using it when riding on an electric unicycle and therefore I have no handlebar to hold the remote, the Nyxel is lacking and important feature of the Matrix which allows to ride with the remote tucked into the helmet (and allows charging the remote with the helmet). I am not even sure the brake lights are working properly with the remote in my Pocket. It is cheaper than the matrix and reasonably priced. I like that you can buy an optional winter liner, but I am still looking for the option to upgrade from the non Quin version to the Quin version (it is possible to buy a Quin module separately or is it built to order only?).
Overall, a very good helmet that could have been great (I would have liked the ebike version with a visor).